Jon Murray, writing for the Indianapolis Star, has an article on debt collection in the courts. I’m not sure if journalists are instructed to go for objectivity these days, but the article opens with fairly charged language:
Creditors dump on the courts, they clog the court system, leaving people desperate on a conveyor belt system where their money and valuables go to collectors. Obviously I have a bias since I work for creditors. I would suggest that they see it differently. They struck a deal with individuals to provide goods and services; they held up their end of the deal but the individuals they are suing have not. And where there are money and valuables available, the unpaid creditors regard it as unfair for them to go unpaid while the individual pays other creditors or uses the money to obtain new goods and services before the old ones have been paid for. Sometimes the existing money is going to necessities like food and shelter, and I think most creditors understand that this is going to take priority; but they lose patience when the money is going to cable bills or cigarettes. And, without “dumping” on the courts and “clogging them up” with their apparently silly insistence that contracts be honored, frequently a letter or other request that the bill be paid has no persuasive effect on the manner in which the debtor chooses to allocate his or her limited resources.
On the second page of the online version of the article, we get a quote from Steven Lerch mentioning something that is (and I credit Mr. Murray for including it) often left out of these stories altogether:
“[The FTC report on consumer debt collection] overlooks the fact that, unfortunately, most of these debts are owed,” said Lerch, a partner in Wright & Lerch and president of the Indiana Collectors Bar Association. “The FTC approach doesn’t comport with reality.”
Yes, I agree that debtors are often at a disadvantage in these proceedings. But an enormous part of that disadvantage is often that they don’t have anything like a meritorious defense to the claims. I can’t speak for everybody’s clients, but I get the sense that, in a perfect world, mine would prefer not to have to pay me. They make an effort to collect these debts without using me and without using the court system. And that works with a lot of unpaid accounts. I get the ones where that route was not successful.
There are basically two steps in debt collection (and, really, any civil) litigation: 1) is the debt owed; and 2) are there assets or income available to satisfy the debt. The courts really aren’t supposed to address #2 until #1 has been resolved. Fortunately for me, most of the claims I handle have been relatively straight forward as to #1. I’ve seen credit card claims where the rules of late fee and interest calculation are byzantine, and that’s probably an area where debtors could use some protection. I have also heard of debt buyers who don’t have any real information on the account. That’s a problem as well. But, mostly, the system is a conveyor belt because the cases are pretty simple: “Did you receive the goods or services? Yes. Have you paid for them? No.” Then, it’s a matter of discovering income and assets. The rules for what can or cannot be attached and used to satisfy the debt against the will of the debtor are fairly cut & dry as well. So, it’s frequently a matter of having the court apply fairly straight forward law to a relatively simple set of facts.
It’s not often that people advocate for more cumbersome legal proceedings, but somehow when it comes to creditors attempting to enforce contracts, more time consuming legal proceedings are usually one of the recommendations.
Here is what debt collection looks like when the courts are unavailable (caution: swear words):